On the problem side: While meeting with the other side, take the time and figure out how the problem looks from their perspective and what is in it for them. Communicate your perspective in a way the other side understands. You want them to get on board and not teach them a lesson.
On the people side: Stay cool if the other side lets off steam. An emotional outburst means, they are under pressure, nothing else. If you feel your emotions are starting to get high, take a brake and ask yourself “Why do have that feeling?” Maybe you feel helpless? Figure out what causes the pressure inside of you?
You find more information in Getting To Yes by Roger Fisher, William Ury and Bruce Patton.
Hello,
My name is Oliver Pospisil, living in Düsseldorf, Germany.
Here I write mainly about true stories and negotiations.
By the way, how do you translate “Da geht was” into English? So far, I did not find a version that really fits.
Thank you very much! Ask me anything Submit
My name is Oliver Pospisil, living in Düsseldorf, Germany.
Here I write mainly about true stories and negotiations.
By the way, how do you translate “Da geht was” into English? So far, I did not find a version that really fits.
Thank you very much! Ask me anything Submit
August 26, 2010
Getting To Yes - How to separate the people from the problem
